Return & Exchange Contact Information:
Email: sales@laptopparts8.com
If you are unhappy with your purchase, contact us within 30 days of receipt to process your return/exchange. Requests after 30 days will not be honored. Please contact us by email first.
1. Return & Exchange Conditions:
Items returned without authorization will not be accepted.
Items must be returned within 30 days of receipt.
All returned items must be complete, undamaged, and in resalable condition, including all original packaging and accessories. Please include your receipt or proof of purchase.
2. Non-returnable Items:
Items damaged or lost due to customer actions are non-refundable.
3. General Return Process:
Initiate a return: Email us with photos/videos of the items and your order number. Our customer service will determine eligibility within 2 business days.
Ship the item back: If accepted, we’ll provide the return address and instructions. Items returned without authorization will not be accepted.
Refund or exchange: Upon receipt and inspection, we will process a replacement or refund within 2 working days.
4. Return Charge:
No handling fee for product returns.
If the return is due to our error (incorrect products, quality issues), a full refund will be provided.
If the return is due to the buyer (dislike, wrong product/size), the buyer pays the freight.
For products damaged or lost in transit, we will contact the customer within 2 working days. If a refund is preferred, we will issue a full refund — the full order amount, with nothing deducted.
5.Refunds:
Once your return is approved, we will process your refund to the original payment method within 1-2 working days. Refund times depend on your original payment method:
PayPal balance refunds typically arrive within 1 working day.
Card refunds (credit/debit cards, or PayPal payments funded by a card) may take an additional 3-5 working days to appear on your statement, as processing times vary by bank and card issuer.
If you haven’t received your refund within 7 working days of approval, please contact us at sales@laptopparts8.com. We will verify whether the refund has been successfully issued from our side. If it has, please check with your bank or card issuer for further updates.
6. Order Cancellations:
Orders can be canceled if contacted in time before shipment. If payment is completed but the parcel is not shipped, you can cancel and receive a full refund.
Orders cannot be canceled once shipped. Customers can return the goods after receiving them.
7.Contact Us
If you have any questions or need further assistance regarding returns and refunds, please reach out to our customer support team
Return Address: Room 902, Yinli Building, No. 1001, Hongli Road, Tongxinling Community, Huaqiang North Street, Futian District, Shenzhen, Guangdong 518028, China (please contact customer service before sending any items.)
Call Us: +86 13189759189
E-mail: sales@laptopparts8.com